return policy

Boooo - We're sorry to hear that your item(s) didn't work out! Please read our Return Policy below for next steps.

how to

send back your returns (SAME FOR EXCHANGES)

RETURN DETAILS

RETURN WINDOW:

All returns must be on the way back to us within 10 days of date received.

RETURN CRITERIA:

All items must be returned in original condition with tags attached. Worn and damaged items will not be accepted, and any items with makeup, stains, deodorant, food, and any odors will not be accepted. Washed items are also not eligible for return. If items are sent back in poor or washed condition, we reserve the right to not accept the return. See below for a complete list of items not eligible for return.

RETURN PROCESS:

Place items in original or similar packaging and include your original receipt, along with reason for return. If you do not have access to this form, please email us at info@cocovidaboutique.com.


NOT ELIGIBLE FOR RETURN:

Swimwear, Jewelry + Accessories, Items purchased at 15% off or more, Items purchased from the Sale category, Items that do not meet criteria above.

RETURN FORMAT:

All items accepted for returns are returned for store credit only. You will receive a gift card once your item has been processed at our warehouse. You will receive an email when this has been completed.

EXCHANGES:

To exchange an order for another size or color, please go ahead and place the replacement order first to ensure you're able to get the item before it sells out.

DAMAGED/INCORRECT ITEMS:

If you receive an item that is damaged or incorrect, please email us at info@cocovidaboutique.com or call us at (844) 710-2626 within 3 days of item receipt, and we'll be happy to assist with a replacement!

LOST/STOLEN:

We are not responsible for packages that are lost/stolen. Please ensure that shipping information is correct prior to placing your order. If you feel this has happened, please inquire with UPS if you feel your package is lost/stolen.

SHIPPING POLICY

We offer Free Standard Shipping on all U.S. orders.

Orders typically take 1-2 business days to process.

We typically ship via UPS, and orders normally arrive 2-3 business days after shipment.